📱 Gate Sales on Phones With Hardware
Open Snap Entry and enter the Event Access Code.
In Event Details, tap External Reader.
Tap Disconnect & Find Another → confirm Disconnect.
On External Reader Setup, tap Add Reader.
Select your Stripe M2 reader when it appears and tap Connect.
Confirm status shows Connected with battery level.
Tap Sell.
Choose ticket type(s).
Enter buyer’s phone number.
Select Sell & Check‑In (or Sell Only).
Have the guest tap or insert their card on the Stripe reader.
💻 Gate Sales on iPads
iPads do not support Tap to Pay. You’ll connect directly to a Stripe M2 reader.
Open Snap Entry and enter the Event Access Code.
In Event Details, tap Search for Card Readers.
Tap Add Reader.
Select your Stripe M2 reader when it appears and tap Connect.
Confirm status shows Connected with battery level.
Tap Sell.
Choose ticket type(s).
Enter buyer’s phone number.
Select Sell & Check‑In (or Sell Only).
Have the guest tap or insert their card on the Stripe reader and follow the prompts.
Troubleshooting the Stripe M2 connection
Reader won’t appear when you tap Add Reader
Wake it: tap the power button once.
Charge it (USB‑C). Aim for >50%.
Keep it within 6 inches of the device.
Turn Bluetooth ON and allow any permissions the app requests.
The reader can pair to one device at a time. If it’s tied to another phone/tablet, disconnect there first.
Power‑cycle the reader (hold power 4–5s, then turn back on).
Force‑quit and reopen Snap Entry, then tap Add Reader again.
Connected, but payments fail/time out
Switch the device to cellular (turn off weak venue Wi‑Fi).
Make sure Snap Entry is updated to the latest version.