Fastbreak Ticketing
Everything you need to know about Fastbreak Ticketing.
Getting Started
Everything you need to get going.
Sign up, log in & set up your accountLog in and set up your organization in Fastbreak.
Ticketing Platform OverviewSee how Fastbreak is organized for admins, fans, and staff.
Organization branding & customizationAdd your logo and details to personalize your event pages
Setting up a New Stripe accountStripe powers your ability to accept payments.
Connecting your Stripe AccountLink your existing Stripe account to Fastbreak.
Creating your first eventSet your branding, dates, times, and venues
Adding staff accounts and permissionsAdd admins to manage events online and share access codes so gate staff can scan and sell tickets.
Ticket Setup & Management
All about building your tickets, venues, and settings.
Creating and editing venuesCreate and manage venues so tickets link to the right locations.
Creating tickets for your eventSet up your event tickets step-by-step — choose ticket types, set prices, and control when sales open and close
Setting up sales availability dates and restrictionsChoose when ticket sales open and close — for early birds, last calls, and everything in between.
Editing or canceling tickets after publishingChange or remove tickets anytime — adjust names, prices, dates, or close sales.
Ticket Sales & Distribution
Easy ways to share your event and get tickets into people’s hands.
Sharing your event ticketing linkShare your event link or QR code so families can easily pre-purchase tickets before the event
Adding Promo codes or QR codes to ticketsOffer discounts or share QR links to make ticket sales simple.
Issuing complimentary tickets or manual transactionsGive away tickets or record cash sales so every order is tracked
Using “Tap to Pay” for on-site ticket salesSell tickets at the gate by letting fans tap a card or phone — fast and secure.
Offline Ticket SalesScan and Sell tickets at the door, even without internet access
Scanning & Entry
How to scan tickets and keep lines moving at the door.
Downloading the Snap Entry appSnap Entry app is what your gate staff will use on-site to scan and sell tickets
Setting up mobile access codes for staffGive staff the code to connect and start scanning.
Scanning tickets at the gateStep-by-step guide to scan ticket.
Gate sales with Tap to Pay
Gate sales with optional hardwareIf your staff is using iPads or older phones (no built-in NFC)
Attendee lookupQuickly find guests by name, phone, or order number.
Troubleshooting scanning issuesCheck these steps when a ticket won’t scan.
Revenue Transfer
What to know about your money, payouts, and refunds.
Stripe Account Overview and first paymentsLearn how payments flow into your Stripe account.
Reconciling payments with StripeMatching your Fastbreak sales to Stripe payouts.
Payment transfersUnderstand your payout schedule and timing.
Refunds and disputesHandle refunds and manage chargebacks with confidenc
Reporting
Simple ways to track sales, revenue, and check-ins.
ReportsTrack ticket sales, revenue check-ins and more.
Viewing ticket sales reports and revenueTrack ticket sales and revenue at the org or event leve
Exporting attendee listsGet a spreadsheet of all buyers with one click.
Attendee check-in by location /ticket typesTrack check-ins by ticket type or venue for quick insights.