Fastbreak Ticketing
Everything you need to know about Fastbreak Ticketing.
By Sabrina and 1 other2 authors31 articles
Getting Started
Everything you need to get going.
- Sign up, log in & set up your accountLog in and set up your organization in Fastbreak.
- Ticketing Platform OverviewSee how Fastbreak is organized for admins, fans, and staff.
- Organization branding & customizationAdd your logo and details to personalize your event pages
- Setting up a New Stripe accountStripe powers your ability to accept payments.
- Connecting your Stripe AccountLink your existing Stripe account to Fastbreak.
- Creating your first eventSet your branding, dates, times, and venues
- Adding staff accounts and permissionsAdd admins to manage events online and share access codes so gate staff can scan and sell tickets.
Ticket Setup & Management
All about building your tickets, venues, and settings.
- Creating and editing venuesCreate and manage venues so tickets link to the right locations.
- Creating tickets for your eventSet up your event tickets step-by-step — choose ticket types, set prices, and control when sales open and close
- Setting up sales availability dates and restrictionsChoose when ticket sales open and close — for early birds, last calls, and everything in between.
- Editing or canceling tickets after publishingChange or remove tickets anytime — adjust names, prices, dates, or close sales.
Ticket Sales & Distribution
Easy ways to share your event and get tickets into people’s hands.
- Sharing your event ticketing linkShare your event link or QR code so families can easily pre-purchase tickets before the event
- Adding Promo codes or QR codes to ticketsOffer discounts or share QR links to make ticket sales simple.
- Issuing complimentary tickets or manual transactionsGive away tickets or record cash sales so every order is tracked
- Using “Tap to Pay” for on-site ticket salesSell tickets at the gate by letting fans tap a card or phone — fast and secure.
- Offline Ticket SalesScan and Sell tickets at the door, even without internet access
Scanning & Entry
How to scan tickets and keep lines moving at the door.
- Downloading the Snap Entry appSnap Entry app is what your gate staff will use on-site to scan and sell tickets
- Setting up mobile access codes for staffGive staff the code to connect and start scanning.
- Scanning tickets at the gateStep-by-step guide to scan ticket.
- Gate sales with Tap to Pay
- Gate sales with optional hardwareIf your staff is using iPads or older phones (no built-in NFC)
- Attendee lookupQuickly find guests by name, phone, or order number.
- Troubleshooting scanning issuesCheck these steps when a ticket won’t scan.
Revenue Transfer
What to know about your money, payouts, and refunds.
- Stripe Account Overview and first paymentsLearn how payments flow into your Stripe account.
- Reconciling payments with StripeMatching your Fastbreak sales to Stripe payouts.
- Payment transfersUnderstand your payout schedule and timing.
- Refunds and disputesHandle refunds and manage chargebacks with confidenc
Reporting
Simple ways to track sales, revenue, and check-ins.
- ReportsTrack ticket sales, revenue check-ins and more.
- Viewing ticket sales reports and revenueTrack ticket sales and revenue at the org or event leve
- Exporting attendee listsGet a spreadsheet of all buyers with one click.
- Attendee check-in by location /ticket typesTrack check-ins by ticket type or venue for quick insights.