You can sell tickets at the gate using just your staff’s phone—no extra hardware required.
What you’ll need:
iPhone 11 or newer (or recent Android).
Latest version of the Snap Entry app.
Reliable internet (cellular usually works better than Wi-Fi).
Here's How:
Open Snap Entry and enter your event access code.
Go to Sell Mode
👉 Two options:
Sell Mode → Sells a ticket only. The guest must still be scanned in.
Sell & Check-In Mode → Sells the ticket and checks them in at the same time (best for gate sales).
Select the ticket type(s).
Enter the buyer’s phone number (so their ticket is texted).
Tap Proceed to Payment to start the payment process.
When your phone is connected and ready, you’ll see Ready for Payment.
Ask the buyer to tap their card, phone wallet (Apple Pay, Google Pay, Venmo, Cash App), or a compatible payment method on the back of your phone.
As the payment activates, you’ll see Payment is Activating — keep your card steady.
Once successful, a green check mark appears with Payment Successful!
Tap Continue to return to the Sell screen and start your next sale.
🛠️ Resolving Tap to Pay Issues
📶 Connection & Network Issues
Symptom: Payment won’t process or spins endlessly
Steps:
Switch from Wi-Fi to cellular (cellular is usually more reliable).
Move closer to a window or outdoor area for better signal.
If possible, hotspot from another device to test connection.
📱 Device or App Issues
Symptom: Tap to Pay option doesn’t appear
Steps:
Make sure you’re using an iPhone 11 or newer (or compatible Android).
Update to the latest version of Snap Entry in the App Store/Google Play.
Restart your phone and reopen Snap Entry.
💳 Payment Method Not Working
Symptom: Card won’t tap or transaction fails
Fix:
Check if the card is contactless (look for the “wave” icon).
Try a different card or a mobile wallet (Apple Pay, Google Pay, Venmo, Cash App).
If still failing, direct the buyer to purchase online via the web page (or process as a cash/manual order).