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Scanning tickets at the gate

Step-by-step guide to scan ticket.

S
Written by Sabrina Butt
Updated over 2 months ago

Checking in fans is quick and simple with Snap Entry.

Here's How:

  • Open the Snap Entry app.

  • Enter in your access code or choose from Recently Accessed.

  • Ensure that you are on the correct venue (if there multiple venues associated with the event).

  • Select Scan Ticket and choose your scan mode:

    Entry Scan → Use this when guests arrive at your event or venue. This marks them as checked in.

    Exit Scan → Use this when guests leave and may return later (for example, if re-entry is allowed). This marks them as checked out so they can scan back in later.

  • Point the camera at the guest’s QR code.

    • A ✅ success message means the ticket is valid.

    • An ❌ error message will explain if the ticket is invalid, for the wrong venue, or already used.

💡 Many organizers give scanned guests a wristband so they don’t need to show their ticket again.

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